Human-machine interactions are becoming more natural every day.
Many interfaces are not actually suitable for everyday use but improvements are impressive. Intelligent assistants (chatbots)  help to bring communication into a form humans are used to: conversation.

Applications are given a voice or even a face to simulate conversation. At the same time, they flatter us with the feeling of being always available to help. 

As Speech recognition and User Profiling are improving these services will ensure a particularly personal user experience. Intelligent assistants are currently mainly used on mobile devices, but in the future will also find use on many end devices. 

Currently, the service is mainly available for client relations, but soon we could see these algorithms taking over part of b2b operations, also in the innovation services field.